Smarter Service
Transform customer and employees experiences through intelligent routing, conversational AI, agent assistance, and insights & analytics.
Company Collaboration
Streamline your business communications with one simple, all-in-one tool for every interaction.
Empowered Agents
Provide agents with AI tools to enhance engagement and solve customer problems. Simplify forecasting, and scheduling, and monitor agent performance.
Performance Insights
Measure contact centre performance with enhanced analytics to drive contact centre improvements.
Advanced Call & Contact Centre Solutions
At IT Support North London, we specialise in optimising your business communication systems to enhance both customer experience and team productivity. Whether you're managing a busy call centre or a remote team, our tailored IT solutions ensure your communication channels remain efficient and seamless. We are dedicated to supporting businesses of all sizes across North London, ensuring smooth operations no matter your structure or specific needs.
CALL ROUTING
Smart, Personalised Customer Connections
Intelligent Inbound Call Routing
Make sure your customers are always connected to the right person when they need assistance. Our system prioritises returning customers by directing them to the same agent they’ve spoken with before, ensuring a more consistent and personalised experience for all.
Seamless CRM Integration
Our advanced softphone system integrates effortlessly with your database or CRM, giving agents instant access to customer information and previous interactions. This ensures smooth, efficient, and personalised conversations, enhancing overall customer satisfaction.
CONTACT CENTRE
Omnichannel Customer Engagement
Connect Across Multiple Channels
Provide customers with a unified experience by using a single customer ID across all platforms. Whether they switch from a phone call to live chat or interact with a chatbot, their journey remains seamless and uninterrupted.
Smart Customer Routing
Connect customers to the most suitable agent based on language, expertise, or preferred communication method. Minimise wait times by offering self-service options and automatic call-backs, providing a quicker, more seamless experience.
Boost Agent Productivity
Give your team an easy-to-use communication platform that brings together calls, messages, and emails in one place. This allows your agents to work efficiently from any device, whether they're in the office or working remotely.
EMPOWERED AGENTS
Smarter Workflows & Better Performance
Optimised Scheduling
Effectively manage team schedules by aligning them with call volume trends, holidays, and training sessions. This strategy ensures seamless operations and enables you to meet customer demands without interruptions.
Maintain Exceptional Service Quality
Utilise call recording, speech analytics, and agent feedback tools to monitor performance. Maintain high service standards by tracking customer interactions and refining agent training for continuous improvement.
Real-Time Analytics & Insights
Gain valuable insights into customer sentiment, spot emerging trends, and identify areas for improvement using live data. Use this real-time information to make informed decisions that boost customer experience and fuel business growth.
COMPANY COLLABORATION
Strengthen Team Communication
Effortless Internal Collaboration
Enable teams to connect with subject matter experts across your organisation with real-time presence sync, shared directories, and instant conferencing for faster issue resolution.
Engage Remote & Hybrid Agents
Provide remote and hybrid teams with video conferencing, coaching, and training resources. Whether it's individual mentoring or group sessions, ensure your team stays engaged, connected, and well-informed.
Keep Stakeholders Informed
Set up automatic alerts and notifications to keep key stakeholders informed with important business insights in real-time.
Transform your business operations with IT Support North London. Improve efficiency, enhance customer satisfaction, and empower your team today!
The Business Value of Our Contact Centre
48%
Increase in customer satisfaction
53%
Increase in employee satisfaction
25%
Increase in average revenue per agent
46%
Increase in revenue growth rate
43%
Increase in first contact resolution
30%
Decrease in cost to serve
Tailor Every Experience
Easily connect with popular CRMs to create a more personalised experience for your customers. With everything stored in one central hub, you can quickly access essential details such as purchase history, previous interactions, ticket statuses, and much more.
Get a comprehensive overview of your customers and seamlessly integrate with any custom CRM or back-end system, ensuring your workflows stay smooth and efficient.